Definitions Hair & Beauty - 17  Langley Park Road SL0 9QL

Refunds &cancellations
Policy definitions Iver

Please note :
A 24 hour notice is required on any cancelations 
All new clients may be required to secure a deposit on time of booking .
We are a very busy salon,and hope clients understand the importance of bookings .
Failure to show,will loose this deposit .
We cannot rebook ,for a further appointment.
A new booking will require a new deposit .

Groupon bookings: 1 per new client 
If you have visited us before unfortunately we cannot use the groupon code voucher,although we do still offer a discounted rate .
All groupon bookings are usually booked in advance .
At time of booking you security code will be needed to enable us to secure your requested time slot .
Appointments missed will unfortunately loose there treatment booked .
We usually run to time and delays in appointments ,is usually a treatment or client that has ran late .
In these circumstances we kindly ask your patience .

We cannot move your appointment at short notice .
24 hour minimum notice required at all times.
Failure to do so will forfeit your voucher .
We run a strict appointment schedule and kindly ask your assistance on this at all times.
Any further assistance ,you can contact groupon directly on  0203 510 0444
When your booking is made ,a confirmation text is sent out to all clients.
On the day cancelations ,will forfeit there voucher .
Due to high volumes of clients ,we ask your complete cooperation in this .
We have one treatment room ,here at definitions ,so we cannot accommodate group bookings .

In exceptional circumstances ,we may waiver this .
Please ask for the manager for assistance on this .
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